Do you help with flights?

Generally no. We are not a travel agent and only provide in-country services. We do, however, regularly book domestic and regional flights in case your program or an optional extension requires that. Furthermore, our partners and clients regularly recommend StudentUniverse for affordable options.

 

Will you provide health insurance?

Participants for the majority of our study abroad programs receive a comprehensive health insurance that includes evacuation coverage. This is part of the program fees and arranged by GEI. Please check the “What’s included” section of your respective program or contact us to find out whether your program has health insurance included.

 

How do transcripts work at GEI?

Many of GEI’s study abroad programs allow participants to earn academic credit – some only for students from specific partner institutions. For credit-bearing programs, formal transcripts are usually available. In case a program is not credit-bearing per se, it might still serve to fulfill course requirements at your home institution. Please check with the appropriate advisors and make sure to understand the requirements before choosing to register for the program.

For programs that offer formal transcripts: Unless you have opted to receive credits from one of our academic schools of record, all participants automatically receive one official transcript from the in-country partner institution. Students who have opted for the academic school of record option will receive one official transcript from the respective institution. Please allow 60 days after the end of your program for this process. In exceptional cases, it can even take up to 90 days.

Transcripts are typically sent directly to the student’s college or university. If you desire to have your transcript sent elsewhere, please complete and submit a Transcript Release Form prior to the start of your program. And in case you’d like to receive additional copies of your transcript (also at a later stage), please complete and submit an Additional Transcript Request Form.

If you believe that there might be an error on your transcript, please let us know. We will help to ensure that information on your transcript is accurate or facilitate a transcript review if needed. As a reminder, students are advised to save copies of all submitted coursework, course syllabi and grade information for all courses completed during the program. Records of your work may be required in the event of a grade-related question or appeal. Keeping records of your work will help facilitate successful transfer of credits.

 

How do you monitor safety and security at the destinations?

The continuous monitoring of safety and security at our program destinations has been an intimate part of our daily work since the very beginning of our operations.

All of our decisions are made after careful consideration of every resource at our fingertips – our in-country Study & Training Center staff, our diverse in-country institutional partners, contacts in the field, relevant local government and police sources, local diplomatic missions and a variety of news sources. Our program managers subscribe to various countries’ travel warnings and advisories newsletters, including those of the US State Department.

Resident managers make every reasonable effort to stay informed, and they disseminate updates to GEI staff and program participants about any changes that have implications on local safety, security and health risks. And, when necessary, we take immediate action, including program relocation or evacuation.

 

What does your response to crises look like?

Over the years of operating in Africa and Asia, we have unfortunately been forced to occasionally deal with diverse crises, ranging from civil unrest, terrorist attacks, politically motivated violence or street crimes to car accidents, public health and medical emergencies and natural disasters.As terrible and sad as every single one of these events has been, they have strengthened our ability to foresee and prevent many potential problems, and to respond swiftly and decisively to any crisis that really hits us. They have also helped us to develop the networks and relationships to those institutions and individuals who can make the difference in the event of an emergency.

 

Where are you located and where do you operate programs?

We are officially incorporated in New York and headquartered in Berlin. Our GEI Study & Training Centers are located in Kigali (Rwanda), Nairobi (Kenya), Cape Town (South Africa) and Ho Chi Minh City (Vietnam).

Furthermore, we operate faculty-led and custom programs in the wider East Africa, Southern Africa and Southeast Asia regions:

  • East Africa: Burundi, DR Congo, Kenya, Rwanda, Tanzania, Uganda
  • Southern Africa: Botswana, Lesotho, Malawi, Mozambique, Namibia, South Africa, Swaziland, Zambia, Zimbabwe
  • Southeast Asia: Cambodia, Vietnam

 

How do I contact GEI in an emergency?

Our local GEI Study & Training Centers are accessible 24/7 in case of an emergency. They are staffed with local program managers who are typically nationals of the program destination and hence speak the local language and have access to a range of resources and networks.

Emergency contacts:

  • Kenya: +254 (0)721-920007
  • Rwanda: +250 (0)782-265848
  • South Africa: +27 (0)216-745180
  • Vietnam: +84 (0)128-3491638
  • General email: programs@global-engagement.org